Shipping Policy

Reliable Delivery, Transparent Terms

At Creemart (Jazzy Ship and Shop LLC), we’re committed to delivering your purchases safely, on time, and with full transparency. Below you'll find our shipping terms and what you can expect when you place an order with us.

1. Order Processing Time

• Orders are typically processed within 1–5 business days after payment is confirmed and all order details are verified.

• Orders placed on weekends or holidays will begin processing on the next business day.

• If an item is out of stock or delayed, we will notify you via email or WhatsApp as soon as possible.

2. Domestic Shipping (United States)

• We ship to all 50 U.S. states.

• Standard shipping generally takes 5–7 business days from the date the item leaves our warehouse (once processed).

• For expedited shipping options (if available), please select at checkout.

• Shipping cost, if applicable, will be clearly displayed at checkout before payment is completed.

3. Shipping Costs & Free Shipping Offers

• Shipping costs are calculated based on weight, dimensions of the package, destination, and shipping method
  

• Any shipping promotion will be shown on the product page and at checkout.

• No hidden shipping fees will be added after checkout — all costs will be disclosed before purchase.

4. Shipping Carriers & Tracking

• We work with reputable carriers (e.g., USPS, UPS, FedEx) to deliver your items safely and reliably.

• Once your order has shipped, you will receive a shipping confirmation email (or message) with a tracking number so you can monitor the status of your delivery.

• You may also track your shipment using the carrier’s website or their tracking system.

5. Delivery Issues & Address Accuracy

• Please ensure your shipping address is entered correctly at the time of purchase. Incorrect addresses may result in delays or additional fees — these extra charges may be your responsibility.

• If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you and will charge you the shipping cost for re‑shipment if you still want the order delivered.

• Damages, missing items, or incorrect shipments should be reported to us as soon as you notice them (see Section 8).

6. International Shipping

• At this time, Creemart does not ship internationally — we ship within the United States only.

• If international shipping becomes available in the future, we will update our policy accordingly.

7. Shipping Delays & Unexpected Circumstances

• While we do our best to meet delivery estimates, there may be delays due to factors outside our control (e.g., carrier delays, weather events, holidays, or high‑volume periods).

• In case of delay, we will notify you as soon as possible and work with the carrier to give you updated delivery information.

• Please allow for a grace period beyond the estimated delivery window before filing a claim.

8. Returns & Exchanges Shipping (Related to Returns Policy)

• If you need to return or exchange an item, please refer to our Return & Refund Policy for full instructions.

• Unless otherwise specified, customers are responsible for shipping the item back to us. If the return is due to our error (wrong item/defect), we will cover the return shipping cost.

• Make sure to follow the return instructions to avoid delays or additional fees.

9. Contact Us

If you have any questions or concerns about your shipping status or our shipping policy, please don’t hesitate to reach out:

• Email: support@creemart.com

• WhatsApp: +1 (512) 355‑5110

• We aim to respond to all shipping‑related inquiries within 24 hours.

Jazzy Ship and Shop LLC / Creemart
Thank you for choosing us. We value your trust and strive to deliver your orders safely, reliably, and with full clarity on shipping terms.